Now I don't mind outsourcing. Sure it worries me slightly that a large number of jobs are lost by moving a call centre from England to India, I'm a consumer - I want a better value product and in general cheaper is better value. As such I wasn't at all surprised to phone Microsoft and be put through to India. When you first phone Microsoft for a hotfix you have to speak to someone and tell them article you've calling about. They then confirm that this is the problem and put you through to the right technical department. Microsoft has a big product line, so I don't think it's reasonable to expect the first guy to know everything, especially since we're talking about some pretty techinical server stuff here. Eventually I get put through to the right guy and the conversation goes something like this:
Jason: [After some discussion and name swapping] RIS is giving me the error message described in KB article 315074
Techie: Ok. So you're not able to view images?
Jason: No, that's not the problem. I'm not able to install the OS via RIS
as described in the problem.
Techie: Ok. So let me get my notes right. You want to be able to view
pictures correctly?
Jason: No. The problem says image, but that doesn't mean picture. It means
the files for the OS.
Techie: Ok. [Long silence]
And so it went on... the moral of the story is this - If you phone a supplier about their product, don't necessarily expect them to know more about it than you do!
Now I have to see if the fix actually works.
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